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Designing for and within Care Ecosystems

Dr. Daniela Sangiorgi, Associate Professor, Politecnico di Milano and Sultan Serpil Erdönmez, PhD student, Politecnico di Milano

Experio Lab is inviting to the Experio Seminars. Once a month we’ll invite interesting researchers to talk about service design, service logic and user-driven services in public sector.

The concept of ecosystem is increasingly used to better represent the complexity and dynamics of the contexts where design is operating to support processes of innovation and transformation. The biological metaphor of ecosystems has been introduced lately in service research, with the notion of service ecosystems, and in health systems studies, with the substitution of the word ”health” with the more inclusive and holistic term of ”care”. This presentation would like to review this concept and its use in multiple fields, to then reflect on a specific project of mental health care ecosystem transformation in Italy, starting to reflect on the question of what does it mean to design for and within Care Ecosystems.

Recording from February 18th

Sultan Serpil Erdönmez
Sultan Serpil Erdönmez, PhD student, Politecnico di Milano
Daniela Sangiorgi
Dr. Daniela Sangiorgi, Associate Professor, Politecnico di Milano