Experio LAB Sverige

Design in healthcare

Experio Lab views healthcare from a service perspective. This means that we assume that value is created in the meeting between the patient and the healthcare services and that the patients therefore are an important resource that needs to be utilised both in the development and use of healthcare services. We use design as a method to involve patients, family members and staff in the development of healthcare.

Design is often associated with shape and colour, but it actually involves much more than that. The word ‘design’ comes from Latin and simply put it means to consciously develop something. To create something of value, which is seen as functional and appealing to the end user, whether it is a chair, a website or a patient meeting.

The method is based on an exploratory approach (also called iterative) to solve challenges from the user’s perspective. The idea is that we put ourselves in the user’s situation and try to understand his or her needs before describing the problem. Based on this knowledge, we develop new solutions which we test on a small scale early on, together with the users. The creative, collaborative and user-centred approach helps us to create sustainable healthcare services and better patient experiences.

In addition to contributing to the development of new solutions and innovations, design has also proved to be important in bringing about the cultural change needed to transform our organisations. Through the experience-based approach we are able to shed light on the invisible structures (norms, rules and roles) that affect our organisational culture. This makes it easier to question these structures and enables us to redesign them based on the needs of the patient.

What is a lab?

There is a growing awareness that new methods are needed within healthcare services to develop new solutions and work procedures that are based on the patient’s needs and prerequisites. We believe that design can contribute to this but that we, at the same time, need to learn and continue to develop our methods and therefore we need labs.

A lab is a free zone that provides space to experiment and learn. In the labs, patients, family members, staff and managers participate on equal terms in a process led by designers. With the help of design methods, we identify the most important need, visualise our knowledge and experiment our way to the best solution.

Our philosophy

Curiosity and empathy for people’s everyday lives
Change is always born out of curiosity. We use curiosity and enthusiasm to understand other people’s needs. Why do we act the way we do, what do we need but are unable to express and why do healthcare services operate the way they do? Our first step is always to understand the situation.

Courage to dream of a better future
How can we describe something that does not yet exist? It takes courage to express in words and design the things that might challenge already existing systems, work procedures, cultures and habitual patterns. Could it be possible to do things differently? We have the courage to dream and the courage to challenge.

Co-creation to make things happen
Together we are strong. Two brains work better than one, of that we are certain. Our public healthcare system belongs to all of us and therefore we are all needed to design, fulfil and develop it. Together we create, together we test and try different solutions, and together we make it work.

Would you like to learn more?

The Innovation Guide
The Innovation Guide (Innovationsguiden) is a support model run by the Swedish Association of Local Authorities and Regions (SKL) which helps municipalities, county councils and regions to work with development and innovation using service design. www.innovationsguiden.se

Swedish Industrial Design Foundation (SVID)
SVID aims to disseminate knowledge about the use of design methodology in work on innovation and change in both the private and public sector. www.svid.se

Design Kit
Design Kit is an open platform for human-centred design, created by IDEO. The site offers methods, training and inspiring examples. www.designkit.org