Experio Lab is inviting to the Experio Seminars. Once a month we’ll invite interesting researchers to talk about service design, service logic and user-driven services in public sector.

Practices associated with service design, design thinking and strategic design are increasingly visible in public policy making. Design teams and public servants using design approaches are now embedded in many countries in central and local government, as well as in civil society organisations and businesses and agencies working with government or in relation to public issues. This talk provides an overview of recent research assessing these developments, including examples from the United Kingdom. Given the uncertainty, complexity and contestation facing policy makers grappling with societal and environmental challenges, what design capabilities might be required for innovative policy responses?

Recording from May 17th 2024. The subtitles are automatically generated.