Experio Lab is inviting to the Experio Seminars. Once a month we’ll invite interesting researchers to talk about service design, service logic and user-driven services in public sector.

Johan will share some insights from working on a recent book about the material of service design. Some assumptions about service as a material will be challenged and he suggest that service can be seen as having cognition, behavior and mood. One way to think of service is as a hypermaterial where matter and form melt together with dynamically changing immaterial elements. Finally, Johan will untangle how service takes shape during design, through its various guises.

Recorded March 15th