Experio Lab is inviting to the Experio Seminars. Once a month we’ll invite interesting researchers to talk about service design, service logic and user-driven services in public sector.
The Canadian federal government’s new policy ”Duty to Assist” represents a transformative approach to homelessness. It moves resources from emergency responses upstream to prevention, allowing a whole new service paradigm to emerge. Though the evidence proves that prevention is both cost-effective and leads to better outcomes, it’s still hard to imagine a system shift for stakeholders currently working within the sector. What does a new rights-based approach to housing look like, and how can we best prepare to adopt these evidence-based policies into practice?
The project tested three hypotheses on the value to this policy of deploying a service design approach:
Recording from April 21st