Experio Lab is inviting to the Experio Seminars. Once a month we’ll invite interesting researchers to talk about service design, service logic and user-driven services in public sector.

Designing for Quality Emergence is how we consciously and intentionally design a dynamic process where organizations incorporate, adapt and facilitate different perspectives, in a given moment, which reveal new patterns guiding organizations to understand how their services meet or exceed people’s expectations. This presentation explores the importance of activating the organizational sensors, using strategic listening, systematic reflection and “Medföljning”.

Recorded October 3rd 2025.