Institutions as Objects of Design

Kipum Lee, Kipum Lee, PhD – Vice President of Enterprise Strategy at University Hospitals (Cleveland, OH, USA); Assistant Professor of Design & Innovation at the Weatherhead School of Management, Case Western Reserve University; Assistant Professor of Medicine at the School of Medicine, Case Western Reserve University

Experio Lab is inviting to the Experio Seminars. Once a month we’ll invite interesting researchers to talk about service design, service logic and user-driven services in public sector.

Institutions are environments and systems that people can shape and that also shape us. They are the stuffs of public life and fall within the realm of objects that can be designed. However, they cannot be designed like many other conventional products, if by products we mean the realm of the artificial. They require a different approach.

Recorded September 5th 2025.

Kipum Lee, Kipum Lee, PhD

Vice President of Enterprise Strategy at

University Hospitals (Cleveland, OH, USA)

Assistant Professor of Design & Innovation at

the Weatherhead School of Management

Case Western Reserve University

Assistant Professor of Medicine at

the School of Medicine

Case Western Reserve University