Experio Lab is inviting to the Experio Seminars. Once a month we’ll invite interesting researchers to talk about service design, service logic and user-driven services in public sector.

Three primary types of expertise need to come together during healthcare innovation: research expertise, practical expertise, and the expertise that comes from lived experience. Research expertise is held by the researchers and designers who explore and deliver service design and/or healthcare innovation. Practical experience is held by healthcare practitioners and providers who are increasingly being included in the healthcare innovation process. The third type of expertise comes from the lived experiences of patients and their family members or caregivers. Living with a chronic illness, for example, can cultivate a unique form of expertise that goes far beyond research and practical experience. Expertise in “knowing how it feels” is an experiential form of knowledge that comes from living day-to-day with healthcare-related issues or from caring for someone with such issues.

How can we integrate the voices of the experts of the lived experience? When is it best to do so? How can we change the healthcare innovation culture so that their voices are not only heard, but valued?

Recording from February 16th 2024