Experio Lab is inviting to the Experio Seminars. Once a month we’ll invite interesting researchers to talk about service design, service logic and user-driven services in public sector.

This presentation introduces the concept of ‘digital off-boarding’ for the elderly and explores the consequences for designers concerned with the development of public services. Most services we encounter today, use, or rely on in the future will either contain a digital component or be fully digital. Given the multitude of pressures that are currently reshaping the public sector, great efforts are underway to increase the range of digital service offerings. For now, the challenge appears to be how to get people to embrace these newly digital services. But what happens at ‘the other end’? What problems may the elderly run into using public digital services? What new services might emerge to support elderly people in an ever-changing digital age? What rules & regulations will we need or want? Who might provide them? The presenter points out that we need to develop exit strategies for off-boarding now.

Recording from January 20 2023