Theory at Work: Rethinking the Theoretical Foundations of Service Design

Ingo Oswald Karpen; Full Professor of Business and Design, CTF Service Research Center, Karlstad University, Sweden and School of Marketing, Adelaide University, Australia

Experio Lab is inviting to the Experio Seminars. Once a month we’ll invite interesting researchers to talk about service design, service logic and user-driven services in public sector.

Service design has developed rich practices and context-specific models, yet its midrange and meta-theoretical foundations remain under-developed. This presentation critically examines key assumptions and heuristics shaping the field, offering alternative pathways to advancing our theoretical foundations. In turn, we discuss how this can inform robust approaches to navigating complex service design challenges.

The seminar will be held in english.

October 2nd 13:30 – 14:45 on Zoom

The seminar is free of charge and open for everyone.

Register here

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    Ingo Oswald Karpen; Full Professor of Business and Design, CTF Service Research Center, Karlstad University, Sweden and School of Marketing, Adelaide University, Australia