Experio Lab is inviting to the Experio Seminars. Once a month we’ll invite interesting researchers to talk about service design, service logic and user-driven services in public sector.

In complex healthcare environments, the most critical needs often remain fundamentally human. This presentation explores how Mayo Clinic transformed a request for ”just an app” into a comprehensive relationship infrastructure for CAR-T cell therapy patients. Through low-fidelity prototyping and human-centered design, we discovered that physical artifacts could facilitate provider-to-provider communication and reduce patient burden in ways digital solutions couldn’t, creating healthcare experiences that feel intentionally designed and deeply supportive.

Recorded November 7th 2025